Refunds and Cancellations

Thank you for shopping at Dairy Don.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Galaxy Ice Cream (Dairy Don).

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Dairy Don, accessible from https://dairydon.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date of order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: customercare@dairydon.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Return and Refund Policy

We do not have ” Money Refund ” Policy. However, if the primary package of the product is damaged, partial refund will be processed.  Please note that if the secondary packaging (carton) is damaged while the primary packaging is intact, the order will be non-refundable. Shipping charge charged during the order is non-refundable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: customercare@dairydon.com
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